Shipping Policy
What Happens After You Place an Order
Your checkout confirmation is the beginning of the fulfillment process, not the moment a parcel enters transit. This policy explains how Kalmvira prepares orders, calculates delivery estimates, and responds to shipping concerns.
1. Preparation Before Dispatch
Orders are usually processed within 1–3 business days after successful payment confirmation. During this period, we may verify order details and prepare the items for shipment. Business days generally exclude weekends and applicable public holidays.
Address corrections, payment verification, unusually high order volume, or other fulfillment issues can extend preparation time. If a significant problem affects an order, we will contact you using the details supplied at checkout.
2. Transit and Delivery Estimates
After dispatch, estimated transit time is generally 7–15 business days. This period does not include the initial 1–3 business days of order processing.
Carrier schedules, destination, customs checks, weather, seasonal demand, and local disruptions may affect arrival. These estimates are not guaranteed delivery dates. Any legally required delivery remedies remain available.
3. Shipping Coverage and Charges
Available shipping destinations and methods depend on the delivery address and selected products. The options offered to you appear at checkout. We do not promise delivery to every country or address.
Applicable shipping charges are displayed before you finalize payment. Promotional shipping terms apply only if offered for your order and shown with the relevant conditions.
4. Tracking and Shipment Updates
When a carrier provides tracking information, details may be sent to the email associated with your purchase. Tracking may take time to show the first scan, and later updates are subject to the carrier's systems. If a shipment has not updated for an unusually long period, contact us with your order number.
5. International Orders
Cross-border deliveries may involve customs inspections, import duties, taxes, or handling fees. Whether these charges are prepaid depends on the checkout terms and destination rules. Where charges are not collected at checkout, the recipient may need to pay them as required by applicable law. Customs processing can also delay delivery.
6. Address Errors
Check the recipient name, street address, postal code, and contact details carefully. If a correction is needed, tell us promptly. We will try to assist, but address changes may not be possible after dispatch. Consequences of an inaccurate address will be reviewed in light of the circumstances and your consumer rights.
7. Missing, Late, Damaged, or Incorrect Deliveries
If a parcel is delayed or missing, first review its tracking status when available and then email service@kalmvira.com with your order number. We will examine the available delivery information and work toward an appropriate resolution.
If the parcel contains the wrong item, arrives damaged, or is missing components, contact us as soon as reasonably possible. Photos of the product and packaging may help us review the problem. Depending on the circumstances and applicable law, the remedy may include replacement, repair, refund, or another required solution.
An order may be divided into separate shipments when necessary; parcels may arrive at different times. Any additional charges must remain consistent with what was disclosed during checkout.
8. Shipping Contact and Business Information
The company address listed below is for business identification and should not be assumed to be a shipping warehouse or authorized return destination.
Operating Company: Wuhan Zhoushengmao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC74580L
Company Address: Factory Building 6-1372, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@kalmvira.com
Contact Phone: +86 14978435629
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://kalmvira.com