Contact Us
Help With Your Kalmvira Order
A product question, an unexpected delivery update, or an issue after checkout can all call for a conversation. Kalmvira provides contact information so you know where to direct your inquiry and what details will help us review it.
What You Can Contact Us About
We assist with questions about product information, order confirmations, shipping updates, address corrections, cancellations, returns, exchanges, refunds, and problems with items received.
For inquiries about an existing purchase, include your order number and the email address used at checkout. If an item arrived damaged or incorrect, a short explanation and clear photographs can help us understand the problem.
Email and Telephone
Send written inquiries to service@kalmvira.com. Email is useful when your request involves order records, photographs, or several details that need review.
You may also call +86 14978435629 during the hours below. Our customer service hours are Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). Messages received outside these hours will be reviewed during the next available support period. Response times can vary depending on the request.
Returning an Item
Please contact us before sending a return. We will review the circumstances and supply the appropriate instructions, including an authorized return destination when required. The company address listed on this page is for business identification and is not automatically a return warehouse or parcel acceptance address.
For eligibility requirements and refund information, consult our Return & Refund Policy. Please do not send passwords, full payment card numbers, or other unnecessary sensitive information in support messages.
Business and Contact Information
Operating Company: Wuhan Zhoushengmao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC74580L
Company Address: Factory Building 6-1372, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@kalmvira.com
Contact Phone: +86 14978435629
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://kalmvira.com