Return & Refund Policy
If a Purchase Needs to Be Returned
Sometimes an item is unsuitable, and sometimes a delivery does not arrive as expected. Kalmvira uses the procedures below to explain how customers can request a return, what happens when an item is faulty, and when a refund is initiated.
1. Return Request Window
You may request a return within 30 calendar days after receiving your order. Contact us within that period with your order number, the item concerned, and the reason for your request. Mandatory consumer remedies may apply beyond this voluntary return period.
2. Conditions for Change-of-Mind Returns
For a voluntary return, products should generally be unused beyond reasonable inspection, in their original condition, and accompanied by relevant components, accessories, and packaging where reasonably necessary. Please provide enough purchase information for us to identify the order.
Certain goods may be excluded from voluntary returns where lawful exceptions apply, including qualifying personalized, perishable, or hygiene-sensitive products. These restrictions do not displace statutory rights for defective, damaged, or misdescribed goods.
3. Requesting a Return
- Email service@kalmvira.com and include your order number, product name, and reason for returning it.
- If you received damaged, defective, or incorrect merchandise, describe the problem and include photographs when reasonably possible.
- Review the instructions supplied by our support team. When a shipment is required, we will provide an authorized return destination.
- Package the item securely, include the relevant components, and retain shipping proof or tracking details if available.
Do not mail merchandise to the registered company address unless customer support specifically authorizes it as a return destination.
4. Who Pays for Return Shipping?
For an eligible return requested because you changed your mind, return shipping is generally paid by the customer unless applicable law requires otherwise.
If a product is defective, damaged, or not the item ordered, we will cover applicable reasonable return shipping costs or provide another appropriate remedy as required by law. Please contact us before arranging an expensive international return.
5. Inspection and Decision
When returned merchandise reaches the authorized destination, we may examine its condition, completeness, and the details of your request. We will communicate the outcome and any additional steps. A legally required remedy will not be denied solely because an item does not satisfy ordinary change-of-mind return conditions.
6. Refund Timing and Method
For an approved refund, repayment is normally initiated within 10 business days after approval, unless applicable law imposes a shorter deadline. We generally refund to the original payment method, except where another arrangement is legally required.
Refund initiation is different from funds arriving in your account; the bank or payment provider may need additional processing time. Refunds of original delivery charges depend on the reason for the return, the transaction terms, and mandatory consumer protections.
7. Restocking Fees
We do not charge a restocking fee for eligible returns. Any customer-paid return postage under this policy is separate from a restocking fee.
8. Problems With an Item
If your order is faulty, damaged, incomplete, or materially different from its description, contact us as soon as reasonably possible. Provide your order number and an explanation; photographs may help. Depending on the facts and the law, a suitable resolution may include repair, replacement, a full or partial refund, or another required remedy.
9. Cancellations and Exchanges
For cancellation requests, contact us as soon as possible before dispatch. We will try to assist, but cancellation cannot always be guaranteed once fulfillment has progressed. Orders already shipped may be handled through the return process, subject to mandatory cancellation rights.
Exchanges depend on product availability and the circumstances of the request. When a direct exchange is unavailable, an eligible return followed by a new order may be suitable.
10. Undeliverable Parcels
If a parcel is returned after incorrect address information, repeated unsuccessful delivery attempts, or refusal of delivery, we will review the circumstances. Additional costs or refund adjustments, if any, are subject to the purchase terms and applicable law.
11. Your Legal Rights
This policy does not remove legal rights relating to product quality, withdrawal, warranty, delivery, or refunds that cannot be waived. Mandatory rules in the jurisdiction applicable to your purchase take priority over conflicting provisions here.
12. Returns and Refunds Contact Information
Operating Company: Wuhan Zhoushengmao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC74580L
Company Address: Factory Building 6-1372, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@kalmvira.com
Contact Phone: +86 14978435629
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://kalmvira.com